This Privacy Policy governs the way Old Joe's Kaia / The Seedling collects, uses, maintains and discloses information collected from users (each, a "User") of our website ("Site"). This privacy policy applies to the Site and all products and services offered by Old Joe's Kaia.

Old Joe's Kaia takes your privacy seriously and we do not share any personal information that is collected about our customers.

What We Collect

Non-personal identification information

Not all information requested, collected, and processed by us is "Personal Information" as it does not identify you as a specific natural person. We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users' means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.

We do not collect any Personal Identification Information from Users who visit our site to read information on our products or content.

Personal identification information

We collect personal information about our Users in order to provide our products, services, and customer support. Our products, services, and customer support are provided through many platforms including but not limited to: website, email, and telephone.

We collect personal identification information from Users when they make a product enquiry or request a quote. We collect this information so that our team can respond with information or sign up customers who want to receive our newsletter.

This information is used so that we can deliver on the contract between ourselves and our customers. This would involve invoicing and payments, product delivery, marketing and other projects customers may request of us.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site-related activities.

What We Do With the Information We Gather

Old Joe's Kaia collects and uses Users' personal information for the following purposes:

To improve customer service — your information helps us to more effectively respond to your customer service requests and support needs.
To personalise User experience — we may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site — we continually strive to improve our website offerings based on the information and feedback we receive from you.
To process transactions — we may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To send Users information they agreed to receive — about topics we think will be of interest to them. If at any time the User would like to unsubscribe from receiving future emails, there is an easy unsubscribe link at the bottom of each email or the User may contact us at [email protected].

From time to time, we may also use your information to contact you for market research purposes by email or phone.

Third-Party Processors

No credit card information is collected on our Site, nor stored on our Site. We use Payfast to process online payments. Payfast are POPIA and GDPR compliant.

Public Authorities: Although we make every effort to preserve User privacy, we may need to disclose personal information when required by law, such as when we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order, or litigation or other legal process or action to protect Old Joe's Kaia, our Users' or third parties' rights, property or safety.

Third-Party Websites

Users may find outgoing links on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to from our Site. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Security of Your Information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, transaction information and data stored on our Site.

We store all the personal information you provide on secure servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

If our website security is compromised you will be notified of the breach and how this has affected your personal information.

Contact Forms

Information submitted through the contact forms on our Site is sent to our company email at [email protected].

Cookies & Analytics

Our Site may use "cookies" to enhance User experience. Users' web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies. If they do so, note that some parts of the Site may not function properly.

We use Google Analytics to analyse our Site visits, track which pages are visited, and gather general statistics to improve our content and the User experience. The Google Analytics information is aggregated and anonymous.

Articles on this Site may include embedded content, like YouTube videos. Embedded content from other websites behaves in the exact same way as if you visited the other website.

Your Rights

You can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

You also have the right to object at any time to the processing of your Personal Data for direct marketing purposes. If you object, we will no longer process your Personal Data for this purpose. Objections should be addressed to: [email protected].

If you have signed up to receive marketing emails from Old Joe's Kaia, you can opt out of receiving future marketing emails by clicking Unsubscribe on any mail we send you.

Data Retention

We process and store your Personal Data as long as necessary for the fulfilment of our contractual or legal obligations. After termination of our contract, we will store Personal Data only to the extent and for as long as applicable law requires. All other data will be deleted when you, as a customer, unsubscribe from our products or other services.

Policy Amendments

Old Joe's Kaia has the discretion to update this privacy policy at any time. We encourage Users to check the Site periodically for any changes. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your Acceptance of These Terms

By using our Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contact Us

If you have any questions about this Privacy Policy, the practices of our Site, or your dealings with our Site, please contact us at [email protected].